Under Todd's leadership, Reliable Property Management was the first in the area to be contacted by HomeAway, has achieved Trip Advisor Excellence Awards. Additionally, Reliable Property Management has been featured in The Canadian Edmonton Journal; (May 2010) and The Canadian Winnipeg Free Press; (August 2010). See our Media page for these articles.
Todd has over 27 years combined property management, maintence, and supervisory experience in the U.S. and in Punta Cana (Bavaro). Other skills and experiences:
- Certified U.S. Repair Technician
- Over 30 years of mechanical, electrical, and plumbing experience
- Experienced in swimming pool pump, plumbing and repair
- Utilizes cost effective repair and restoration approaches
- Uses of state of the art property management/ landlord accounting software programs
- Former tool and die Operations Manager with a U.S. company for over 20 years
- HGTV Caribbean Life 2018 Host
- Many years of experience in owning and managing his own investment income properties in Michigan\
Todd is quick to respond by email (please)... while still attending to numerous ongoing emails, texts, and phone calls day and night. He is a straight shooter, and is passionate about demonstrating prinicpalites and ethics, expecting the same from all those he works with. Email is initially preferred please.
Administrative Office Assistant, Sales Support, Customer Service, Excursion Booking Specialist
1- 809-362-7935 / Office
1-829-661-7006 / or WhatsApp me
Jeannie was born in Manhattan, NY in the Washington Heights area. Her mother is Dominican born and her Father is Nicaraguan born. Jeannie grew up speaking, reading and writing English and Spanish at home and later learned basic Russian.
Jeannie studied Economics and Finance in High School and later became a certified Paralegal. Later she worked in NYC as an Administrative Assistant in a Real Estate Firm in Manhattan where she acquired her knowledge of Real Estate and all it’s branches. As a Paralegal, Jeannie worked with different case laws and later began working for the New York City School Construction Authority (NYCSCA). In this government organization, she later acquired her Project Management skills and became a Closing Specialist.
In May 2012, Jeannie moved to Dominican Republic for a new challenge and discovered her niche in the Tourism and Hospitality field. From 2013-2020, she had the privilege of working with several Tour Operators in Bavaro, Punta Cana, with the Sales and MICE departments, receiving clients from various destinations from around the world. Jeannie was often asked to assist in spoken and written English translation services.
Jeannie explains that she is a people person and loves to work as a team. It brings her joy to help and serve others, She understands it is best to do what’s in the best interest of others. With Reliable Realty, she looks forward to helping others find their piece of “Paradise” in the Pearl of the Caribbean.
Jeannie's husband is Dominican; a native of Higuey. He has been working in the Hospitality and Tourism field for over 16 years. His knowledge came in handy when helping Jeannie adapt and understand how tourism works in Punta Cana. Jeannie states her other personal blessing is her step-daughter, who is full of life, loves her Dominican culture, and whose beautiful personality makes it easy for Jeannie to love her unconditionally.
On her personal time, Jeannie likes to watch movies and specific TV series. She loves word search puzzles, baking desserts, and going out on Family movie night. She also enjoys driving through a scenic areas, to relax and de-stress.
Having former experiences in working in Real Estate and Construction Management in NYC provides Jeannie with a better understanding of what Reliable Realty’s goal and purposes are, especially when assisting clients in purchasing their dream vacation home. It drives her to provide a better customer services with an ultimate goal of happy clients who are able to enjoy their future investment here in Dominican Republic.
Jeannies future goals are to own her own property, enjoy the beach, as well and to take a dream trip to Europe 😊
Property & Project Management Supervisor / 24/7 Emergency contact
1-809-860-0040 / or Whatsapp me
Gregory Perez is Dominican born and speaks fluent Spanish, Dutch and English. At the age of nine Gregory moved to Holland (Europa) with his mother for a better life. While in Europa, Gregory studied Philosophy and also held a part time job as a car-painter while attending college. “This education, combined with my work experiences, changed my life into becoming a more mature man,” says Gregory.
In 2006, as part of the human rights movement in the DR, Gregory worked for a public school for four years, primarily as a teacher. During that time he amassed valuable skills while participating in many educational activities including various workshops, conferences, teamwork courses, and leadership training.
Gregory is a loving and hardworking husband and the proud father of 2 young children who reside here with him. His primary job as the Property Management Supervisor, is to assist Todd (the co-founder and Property Manager) as the "feet on the ground" person, thus assuring various property and project management work orders are immediately attended to.Personal hands on customer service is in high demand for the over 2000 vacationers and owners the Agency services annually, especially during high season (Dec. - April) when there can easily be 12 or more check-in and check-outs in one single day.
Gregory's has been with Reliable Property Management since 2012. His role as Property Management Supervisor varies every day - from the personal and professional client check in and check out duties, attending to small repairs himself, coordinating the cleaning and transportation staff and schedule, attending to the ongoing inventory management needs, Owners annual inspection and maintenience reports, and assisting with prompt utility and HOA bill payments.
Gregory also assist with our Project Management team in immediately attending to vacation rental guest (or visiting owners) request for minor repairs (i.e. A/C, televisions, hot water heaters, appliances, etc.). He also helps new owners in establishing electricity services, cable TV and internet. His ability to speak, read, and write both Spanish and English is essential for this position.
All our owner clients adore Gregory, with credit of numerous impressive reviews. His responsibilities require him to be on call nearly 24/7 so that he can meet the many needs of our clients from around the world. However, even while balancing his work and family life, Gregory receives daily compliments for his kind, prompt, professional and calm approach in all situations.
1-829-485-4315 / or WhatsApp me
Gary Smith was born in Los Mina, Santo Domingo, Dominican Republic. At the age of 5, Gary moved with his family to Manhattan, NY. His mother is Dominican born and his Father is African American. Gary’s first name is really spelled “GUERY” but his American classmates always called him “Gary” and spelled it this way.
Gary was educated in the U.S. so he grew up speaking, reading and writing English and Spanish at home and later learned basic French in school.
In 2014, Gary returned to Dominican Republic, eventually moving to the touristic Bavaro areas to initially work in the Hotel / Resort industry as Vacation Club Sales Representative, assisting clients from various destinations around the world. He also traveled to Cuba, Costa Rica and Columbia.
Due to Gary’s fluent English and Spanish, he was often asked to assist in spoken and written English translation needs here. His U.S. education provided him additional skills in understanding the flow and coordination required for Project Management. Hence, Gary was able to assist in other types of Hotel / Resort Project Management tasks and needs.
Project Management is the branch within Reliable Realty SRL that many agencies do not service. This important position encompasses the needs of our clients who purchase new construction, or who desire renovation on an existing property. A Project Manager oversees these tasks, and acts as the “feet on the ground” in assuring their new condo purchase is to their liking, and if they purchased new construction; is finished as close to the estimated dates provided by the Developers/ Builders. A Project Manager is the liaison (arm) position between the Sales Team and the Property Management Team. A much-needed position when our primary clients do not speak the language, don’t understand the customs and culture here, and who may not plan on living here right away.
Gary is a people person. He loves to work as a team. It brings him great joy to help and serve others once he understands the scope of the project and the clients’ desires. He understands it is important to do what’s in the best interest of others. With Reliable Realty, he looks forward to helping others find their “PIECE/ AND PEACE IN PARADISE” here in the DR, on the 2nd largest and BEST Island in the entire Caribbean.
Gary is a single father of three children, Darlene, 15, who lives with her mother in Texas, Sarah, 11, who was born in Santo Domingo and will soon move to the U.S. to be with her mother and her sister, and Dylan, the youngest, age 6, who resides with Gary.
On Gary’s personal time, he likes to visit friends and family who reside here. He enjoys driving through scenic areas of the country. This is Gary’s best way to relax and de-stress. Traveling within this beautiful and lush Island also helps him learn more about the rapid growing infrastructure, and all the reasons tourism is so popular in the DR.
Having former work experiences in Customer Service and Project Management are the exact combined work experiences needed by Reliable Realty and its array of new and existing owner clients. Reliable Realty owners often do not speak Spanish and understand how important his job is relating to the other locals here, in finding the best costs and solutions pertaining to their dream vacation home, whether its new construction or renovation/ refresh work.
Gary’s future goals are to own his own property, spend more time with his kids, more time at the beach, as well and to visiting places in EUROPE and DUBAI
Gary’s ultimate work goals are to maintain “happy clients” who, because of his bi-linqual skills and “behind the scenes work and tasks” they can really enjoy their investment properties (Tropical homes) here in Dominican Republic.
Anzhelika Heijnemann (Gribova)
Sales Advisor, Residency Consultant, Excursion Specialist
(English, Spanish, Russian, and some French)
Office: 1-809-362-7935 (Mon- Fri. 9 am - 5pm, Sat. 9am - 1pm)
Cell: 1-809-704-4749 or WhatsApp me
Anzhelika Heijnemann (Gribova) is originally from Belarus. After finishing her University studies and obtaining the degree in "Social Studies and Journalism", she accepted an offer to move to Caribbean and start a career in the tourism and Hospitality Industry. Due to the traveling nature of the position, Anzhelika lived and worked in several important tourist destinations such as Cancun, Mexico, Costa Rica, and Thailand, before finally settling down in the touristic area of Bávaro, Punta Cana where she has been living and working since 2006,
Various stages of the impressive growth and development of the East Coast have been witnessed first-hand by Anzhelika; from her memory of a relatively small fishing community with a small number of foreign visitors, to its expansive growth today, boasting as one of the main touristic places worldwide.
Anzhelika is a Top Producer of successful real estate transacations with our Agency. She has years of experience in helping new-comers find their dream place to call a home in this tropical paradise. For several years ,she has been instrumental in organizing numerous vacation and business tours for expats to explore key points around the entire island.
Her background in Real Estate Sales and Rentals is a great asset to our Agency, as well as her bonus experience in Residency procurement on behalf of her clients. Her years’ experience as a Hospitality Manager, and her ability to communicate well in English, Spanish, French and Russian, make her a great addition to our team of professionals. Her patience, attention to details, and her pleasant and welcoming personality, truly reflect the island’s beautiful, carefree and hospitable spirit.
Whether you’re looking for fun, stress-free vacation, a winter getaway, a part-time home, or if you’re looking for a permanent home, Anzhelika experience in the Real Estate Industry, combined with her deep knowledge of this favored Caribbean Destination have been priceless for her numerous expat clients from all over the world.
In her free time, Anzhelika enjoys long walks on the beach, scuba diving, and organizing tours, so others can also discover new and amazing places around this big beautiful island of the Dominican Republic.