Rosemaylin (Romy) Genao Diaz
Office Administrator- Sales Support, Customer Service, & Excursion Booking Coordinator
Rosmaylin, or “Romy”, was born in Santo Domingo, Dominican Republic. She is the oldest of several siblings.
She started working at the age of 16 at the Outback Steakhouse; a US Franchise located in the city of Santo Domingo (the capital of the Dominican Republic). She was influenced by her mother who was manager of Outback Steakhouse and her father, who was a professional Chef at Sophia´s a fine dining Restaurant in Santo Domingo.
Later, she moved with her mother to the Outback Restaurant in the touristic area of Bavaro / Punta Cana.
Rosmaylin worked for 3 years in Outback Steakhouse, in the fields of Hostess and Bartender, but she later decided it was time to make a change. To get out of her comfort zone and learn new skills that more correlate with her ongoing Business Administrative studies; a new career offering new experiences that would offer her more opportunities, yet also, more time to continue her university studies.
Initially studying at the International Business at the APEC University in Santo Domingo, Rosmaylin later transferred to Business Administration at the Caribbean University in the Dominican Republic, where she is currently attending part-time.
Rosmaylin’s hobbies include; traveling around the Dominican Republic with a specialized community called “Road Trip Makers”, a national and international group where likeminded members camp in more remote areas, and together discover the countries beautiful, yet hidden places and secrets. So far, Rosmaylin has attended national trips within the DR, but she would like to join the international travel opportunities in the near future.
Going to the beach, sharing moments with special friends, and going to the movies are also her favorite pastimes.
Rosmaylin considers herself a proactive person who adapts to changes easily. Those who know her say she is fun, responsible and friendly.
These are the traits Reliable Realty embraces, and we are confident our valuable owner clients, repeat vacationers, collaborators, service providers and developers (whom she will work closely with) will receive top notch and attentive customer services from Rosmaylin.
Rosmaylin role with Reliable Realty is as the Administrative Assistant. An all-important job in the office consisting of an array of diversified tasks, and requiring exceptional skills in of organization, data entry, and friendly customer service.
Project Manager / Liaison / Customer Service
1-809-901-5250 / or whatsapp me
Lissette Castrellon was born in Panama and raised in Dominican Republic. Her Dominican mom brought her to this country at the age of two. She resides in Bavaro with sister. Lissette has an older brother who lives in Puerto Rico, and 2 other sisters from her Panamanian dad. One who lives in Panama, and the other resides in New York.
Lissette is an ongoing student at UNIBE (University) in Santo Domingo, extending her studies in real estate law part-time at UAPA (university). Once completed, she will bring yet another benefit to our growing real estate agency.
Prior to her employment with Reliable Realty, Lissette worked as a Team Manager for 7 years for
an American call center located in the Dominican Republic. She possesses an array of skills and experiences vital to our team in customer service, education, and time management.
Some of Lissette’s observed strengths are her determination, dedication, motivation and willingness to learn new skills; exemplified by her ability to master the English language primarily “on her own” (speech, reading and even written). However, later she did take an English course to learn the proper grammar rules.
Lissette role with Reliable Realty is our “Project Manager”. An “all important” liaison between our property owners, and the developers, contractors, service providers; as well as the communication voice between the Sales and the Property Management departments. Being articulate, organized, detail oriented, with consistent and timely communication is a MUST for this demanding, yet fulfilling multi-faceted position!
Project Management is an extremely valuable service offered exclusively to our numerous client's who have purchased properties brand new construction communities, especially those who do not reside here (yet)... hence the need for physical “feet on the ground” during the construction stages, all the way to full completion, providing full assistance in all finishing aspects, an invaluable service other agencies do not offer; i.e. inspections, paint choices, furnishings, décor, accessorizing, and other customization to name just a few.
Or, for our current owners, owners wishing to sell, and new owners purchasing resale properties, Lissette orchestrates the required work for updates, repairs, upgrades, and / or remodeling requests.
7 of 10 of our buying clients primary purchase goal is to leverage as a lucrative income property; so Project Management is in high demand in getting these properties ready and customized to their tastes for the Property Management/ vacation rental side of our full service business, so as to best meet the heavy annual flow of short-term vacationers.
Lissette says, “I want to do the best job possible in all I pursue, and I plan to make a career in this vibrant Caribbean real estate/ Project & Property Management industry”.
Interestingly, Lissette’s personal goal is to learn about a different country each year; especially the country’s history, culture, music, dance styles, lifestyles, and architectural designs.
Lissette loves dogs and sports. She notably excels in basketball. On her free time, when she is not studying, she enjoys music and dancing (especially Bachata and reggaetón). She also looks forward to going to the beach, writing, drawing, dining out, and trying new cuisines. Lissette revels in learning something about everything, which is evident in her ability to learn new and challenging skill sets with prompt eagerness.
Rest assured, with Lissette’s strong, organized, and determined character combined with her well-rounded experiences, our valuable client’s property investments are in very competent hands.
Property Management Supervisor
1-809-860-0040 / or whatsapp me
Gregory Perez is Dominicanborn and speaks fluent Spanish, Dutch and English. At the age of nine Gregory moved to
Holland (Europa) with his mother for a better life. While in Europa, Gregory studied Philosophy and also held a part time job as a car-painter while attending college. “This education, combined with my work experiences, changed my life into becoming a more mature man,” says Gregory.
In 2006, as part of the human rights movement in the DR, Gregory worked for a public school for four years, primarily as a teacher. During that time he amassed valuable skills while participating in many educational activities including various workshops, conferences, teamwork courses, and leadership training.
Gregory is a loving and hardworking husband and the proud father of 2 young children who reside here with him. His primary job as the Property Management Supervisor, is to assist Todd (the co-founder and Property Manager) as the "feet on the ground" person, thus assuring various property and project management work orders are immediately attended to.Personal hands on customer service is in high demand for the over 4000 vacationers and owners the Agency services annually, especially during high season (Dec. - April) when there can easily be 10 or more check-in and check-outs in one single day.
Gregory's role as Property Management Supervisor varies every day - from personally attending to small repairs himself, coordinating the cleaning and transportation schedule, attending to the ongoing inventory management needs, assisting with prompt bill paying, to the personal and professional client check in and check out duties.
Gregory also assist with our Project Management team in immediately attending to vacation rental guest (or visiting owners) request for minor repairs (i.e. A/C, televisions, hot water heaters, appliances, etc.). Gregory also assist our new owners in establishing electricity services, cable TV and internet. His ability to speak, read, and write both Spanish and English is essential for this position.
Gregory’s responsibilities require him to be on call nearly 24/7 so that he can meet the many needs of our clients from around the world. However, even while balancing his work and family life, Gregory receives daily compliments for his kind, prompt, professional and calm approach in all situations.